Returns Policy
We want to ensure that you are 100% satisfied with your purchase. You may return unopened products in its original packaging within 30 days from the date you placed the order (for a refund of the purchase price). Only qualified, unopened, and unused items in their original packaging may be returned for a refund (excluding shipping charges).
We will issue a refund within 14 days from when we receive your returned product. To make a return, email us at info@welcel.com with details on why you are requesting a refund. Include your order number in either the subject line or main body text of your email.
Please keep your mail receipt as proof of shipment. Costs associated with payment and return delivery are the responsibility of the customer.
This Site reserves the right to revise these provisions at its discretion, so check back from time to time to be sure you are complying with the current version.
Order Processing:
In most cases, all orders will ship within 1-2 days of placing your order. If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.
We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
Shipping Methods:
All packages are shipped via USPS First Class mail unless another shipping service is selected by the customer.
Delivery Times:
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
All orders shipping via our site offer will be shipped via USPS Priority mail and will usually be delivered within 2 to 8 business days after your order is processed.
USPS Priority Mail is usually delivered within 2-4 days of being shipped.
Please note that USPS shipping times are not guaranteed.
Shipping Rates:
All shipping is free as listed when you place your order at check out.
In the event that you receive the message, “No shipping rates available for your area”, this means that we currently do not ship to the address or location that you have provided. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.
Back Orders:
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other methods of payment.
Damaged Or Missing Products/Order:
In the event that you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to our Customer Support Team, and they will assist you in resolving the problem.
If you have any questions, please contact our Customer Support Team at info@welcel.com.